Malbets Privacy Policy – How Your Data Is Collected & Protected

This Privacy Policy malbets (https://malbets.app) and all its users, governing how data is collected, used, and protected. By using malbets's website or app, this policy applies to you automatically.

malbets We adhere to international data protection standards. Regular data security audits are conducted as part of our Curaçao eGaming licence obligations. The personal data of users in Bangladesh is protected in accordance with both local laws and international standards.

In this policy, "we" or "malbets" refers to the company operating the malbets platform. "You" refers to any user or visitor.

malbets We collect information from three sources – what you provide directly, what is automatically recorded while you use the platform, and what we receive from third parties (such as payment providers).

What you provide directly:

• Full name, mobile number, and email address (collected at registration)
• Date of Birth & National ID Number (for KYC verification)
• ID document photo and selfie (to verify age and identity)
• Payment method details such as bKash/Nagad/Rocket account numbers
• Support Conversations & Complaints

Automatically Recorded Information:

• IP address and approximate geographic location
• Device type, operating system, and browser being used
• Login & Logout Timestamps
• Gaming history, bet amounts, and outcomes
• Deposit & Withdrawal History
• Time spent on the platform and pages visited
• Cookie and Local Storage Data

malbets Data is collected only for specific, legitimate purposes. Every piece of information has a clear reason behind it and is never used beyond that purpose.

The main reasons we collect your data:

• Account Management: For registration, login, password reset, and profile updates
• Service Delivery: For processing bets, gaming activity, deposits, and withdrawals
• Legal Obligations: For KYC, AML (Anti-Money Laundering), and reporting to licensing authorities
• Security: For detecting fraud, multiple accounts, and suspicious activity
• Dispute Resolution: To serve as evidence in the event of a dispute over a bet or payment
• Service Improvement: To understand which features are used most — on an aggregate basis, not at an individual level
• Contact: For important account notifications, payment confirmations, and security alerts

malbets Data is not kept indefinitely. Each category of information has a defined retention period, determined by legal obligations and operational requirements.

Once the retention period expires, data is securely deleted. Users may also request early deletion of specific data, though information required to be kept under legal obligations cannot be removed.

malbets We never sell your data. However, limited information is shared with certain third parties where necessary to operate our services. In each case, only the minimum required data is shared.

Which parties we share data with and why:

• Payment Providers (bKash, Nagad, Rocket): Transaction details and payment numbers are shared with payment processors to complete transactions. These companies operate under their own privacy policies.
• KYC Verification Services: Licensed third-party services may be used to verify identity documents. Once verification is complete, this information is no longer retained by the third party.
• Game Software Provider: Companies such as Evolution Gaming and Pragmatic Play only see a pseudonymous identity and betting data during gameplay — never your real name or payment details.
• Law Enforcement Agencies: Certain information may be disclosed when required by a court order or legal obligation.
• Licensing Authority: Specific data is provided to the Curaçao eGaming authority as part of their regular audits.

malbets Cookies and similar technologies are used on our website and app. Cookies are small files stored in your browser that help the platform recognise you and remember your previous preferences.

Cookies can be disabled through your browser settings. However, disabling essential cookies will prevent login and other core features from working. Turning off analytics and optional cookies will not affect platform access — you may just lose some saved preferences.

malbets Multiple layers of technical and organizational safeguards are used to protect your data. If one layer fails, the others continue to keep your information secure.

malbets We believe you should be in control of your own data. You have the rights listed below — to exercise any of them, email us at support@malbets.app or reach out via live chat.

We typically respond to requests within 30 days. For complex cases, this may take up to 90 days — you will be notified in advance if so.

malbets We strictly do not serve anyone under the age of 18. We never knowingly collect personal information from minors.

If it is found that a minor has created an account, that account will be closed immediately and all collected data will be deleted. A parent or the minor themselves can report this to the support team.

malbets This Privacy Policy is updated as needed. Changes may be driven by new legislation, technological updates, or the expansion of our services.

For significant changes, a notification will be posted on the platform and sent to your registered mobile number or email. For minor updates, only the "Last Updated" date at the top of the page will be revised.

Continued use of the platform after any changes takes effect constitutes acceptance of the updated policy.