Malbets Terms & Conditions – Complete Platform Usage Policy

These Terms & Conditions malbets (https://malbets.app) and its users. malbets An online betting and gaming platform operating under a Curaçao eGaming Authority license.

These terms apply to all users accessing the platform from any country, including Bangladesh. It is the user's own responsibility to ensure that online gaming is legal under the laws of their country.

malbets The right to update these Terms & Conditions at any time is reserved. A notification will be posted on the platform before any changes take effect. Continued use of the platform after changes are made will be deemed acceptance of the updated terms.

malbetsTo open an account, you must register with accurate and up-to-date information. Accounts created with false or incorrect details may be closed at any time and any funds held may be forfeited.

Each user may hold only one account. The following situations will be considered as multiple accounts:

• Multiple registrations using the same mobile number or email address
• Accessing multiple accounts from the same IP address or device
• Multiple withdrawals from the same bank account or MFS number
• Two accounts registered using the same ID number

The mobile number and email address provided during account registration must be verified. Unverified accounts will not have access to withdrawal functionality. To update any profile details, please contact the support team — changes cannot be made without confirming your identity.

malbets We do not provide services to anyone under the age of 18 under any circumstances. Users must confirm they are 18 or older at the time of registration. If this declaration is found to be false, the account and all associated transactions will be cancelled.

The following documents may be required for KYC (Know Your Customer) verification:

• National ID Card (NID) — front and back
• Selfie holding your NID
• Proof of ownership of the payment method used

KYC verification is typically completed within 24 hours. If the documents submitted are unclear or incomplete, the process may take longer. malbets may request additional verification documents from any user at any time.

malbetscurrently supports deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer. The minimum deposit and minimum withdrawal amounts are both ৳300.

Please keep the following in mind when making a deposit:

• Only deposit from a payment account that belongs to you
• Third-party payments are not accepted
• Without the correct reference number, the deposit may not be credited to your wallet
• If a deposit is not credited, contact support within 24 hours

For Withdrawals:

• Withdrawals will be processed to the same payment method used for the deposit
• Withdrawals may be withheld if the bonus wagering requirements have not been met
• Right to hold withdrawals pending review in cases of suspicious activity malbetshas
• All withdrawals must be completed before requesting account closure

malbetsoffers a range of bonuses — including a welcome bonus, reload bonus, cashback, and special promotions. Each bonus has its own terms, which are clearly stated on the offer page.

General rules applicable to all bonuses:

• Bonus funds cannot be withdrawn directly – the specified wagering multiplier must be met first
• Each account is eligible for one welcome bonus — any attempt to claim bonuses through multiple accounts will result in all bonuses being cancelled
• Bonuses are generally valid for 30 days — if wagering is not completed within this period, the bonus will be forfeited
• Bonus usage may be restricted on certain games
• Withdrawing your deposit before meeting the bonus wagering requirements will result in the bonus being forfeited

malbets We reserve the right to modify, suspend, or cancel any bonus program at any time. Attempts to abuse bonuses or obtain them through account hacking will result in account closure.

For placing bets on Sports Betting, Live Casino, slots, and other games malbetscertain general rules apply. These rules apply equally to all users.

For Sports Betting:

• Once a bet is confirmed, it cannot be changed
• If a match is abandoned, the stake will be refunded
• Separate rules apply for correct score or exact result bets in the case of a draw or abandoned match
• If a bet is accepted with incorrect odds due to a technical error malbets reserves the right to cancel it
• In live betting, any bet placed after the outcome of a match has occurred will be automatically voided

For Live Casino & Games:

• Minimum and maximum bet limits vary by game and are displayed individually
• If your internet connection drops during an active round, the outcome will be determined based on the result recorded on our servers
• Any winnings displayed due to a software error are not guaranteed to be paid out

malbets The following activities are strictly prohibited on the platform. Violations may result in account closure and legal action where necessary:

• Multiple Accounts: Operating multiple accounts under the same name or from the same device or payment method
• Bonus Abuse: Coordinated betting or arbitrage betting for the purpose of claiming bonuses
• Money Laundering: Using the platform to launder illegal funds
• Fraud: Attempting to manipulate game outcomes using software or third-party tools
• Hacking: Attempting unauthorized access to the platform's systems
• Match Fixing: Participating in match-fixing in Sports Betting
• Using Another Person's Account: Accessing or operating another person's account without authorization

malbets may temporarily suspend or permanently close an account under the following circumstances:

• If any section of these Terms & Conditions is violated
• If false information is found during KYC verification
• Where there is suspicion of Anti-Money Laundering (AML) violations
• As directed by a court or regulatory authority
• As a precautionary measure for security reasons

Users may also voluntarily close their account at any time by submitting a written request to the support team. All pending withdrawals must be settled before closure, and any active bonuses with unmet wagering requirements will be forfeited.

If you wish to self-exclude your account for responsible gaming reasons, this can be done through a separate process. No new accounts may be opened while a self-exclusion is active.

malbets places the highest priority on responsible gaming. We believe that when entertainment becomes a problem, the right steps must be taken. The following tools are available on the platform for this purpose:

• Daily, weekly & monthly deposit limit settings
• Session time limit (automatic logout after a set period)
• Self-exclusion (from 1 week up to 1 year)
• Real-Time Loss Tracker
• Detailed betting history and spending reports

malbets Automatically alerts users when signs of gaming addiction are detected, and temporarily suspends the account if necessary. This is done in the interest of the user's long-term well-being. To learn more, Responsible Gaming View page.

malbets We are committed to keeping your personal information secure. Any details you provide will be used solely for account management, payment processing, and fulfilling legal obligations.

Information may be shared with third parties for the following purposes:

• Payment Processing Partners (bKash, Nagad, Rocket)
• Identity Verification Service Providers
• Law enforcement agencies — when required by court order or legal obligation
• Licensing Authority Audits

User data is never shared with third parties for marketing purposes. For full details, please refer to our Privacy Policy Privacy Policy Read the page.

For any dispute regarding a bet outcome, payment, or account matter, please first malbetscontact the customer support team. Most issues are resolved within 24–48 hours.

Dispute Filing Process:

1. Contact us via live chat or email (support@malbets.app) with full details
2. Attach relevant screenshots or supporting evidence
3. Please include the date and time of the incident
4. Clearly describe the nature of the dispute

Disputes must be submitted within 72 hours of the incident. Any dispute raised after this window may not be considered. malbets's decision will be considered final; however, in serious cases, there is the option to appeal to the Curaçao eGaming authority.

malbets These terms are reviewed regularly and updated as needed. Changes may arise from new legal requirements, technical updates, service expansions, or user feedback.

A notification will be posted on the platform at least 7 days before any significant changes take effect. Minor updates — such as spelling corrections or clarifications in wording — may be applied immediately.

Continued use of the platform after any changes are made will be considered acceptance of the updated terms. If you do not agree to the new terms, please request account closure.